FAQ


What Are ZBS Audio Dramas
ZBS produces original stories for Public Radio, Internet Radio, CDs, and MP3 downloads. Many of these series have aired on the BBC, CBC Canada, ABC Australia, National Public Radio & Armed Forces Radio, including over 500 stations in the US. You can hear samples of every story we’ve created, just click on the title and listen.

Why listen to ZBS Audio Drama?
To turn commutes & long drives into an adventure.
To make daily exercise more interesting.
To let your mind paint pictures.
To enjoy the bus/train/plane.
To make chores more fun.
To smile & laugh out loud.
To be in love with life.
To be lulled to sleep.
To feel less lonely.

Shipping & Returns
Orders are typically processed on the next business day following when your order was placed. Please allow adequate time for your order to arrive during holiday seasons. International orders should also allow for additional transit time. Please contact us should you have any specific concerns or questions.

Our return policy is that within the first 30 days after receiving a shipment you can return your order for a full refund, exchange or replacement for whatever reason (less shipping expenses). Please contact ZBS Foundation should you have any issues with your order. Thank you.

I use an iPhone, iPad, or iPod Touch - how can I purchase from ZBS?
There are apps which allow these hand-held devices to download Zipped archives of MP3 files to later play and listen to, but we do not support them. You will either need to go to the iTunes store in Audiobooks->Sci-Fi & Fantasy->Meatball Fulton to access our stories and purchase them there. The bit-rate of the audio files is lower than what we offer from our web site, but this is something which is handled by Audible.com and is beyond our control.

The preferred option is to use your computer to download the files and then bring them into iTunes and let iTunes manage the files on your mobile device.

How do I download my MP3 order?
MP3 download orders can be retrieved by clicking on “My Account” and then following the link to “Previous Orders”. Each order has a “view” button which you can click and review the order you placed for an MP3 download product.

The order detail page will list your downloads toward the bottom left of the page with the file name underlined as a hyperlink. Right-click (Ctl-click if you are using a Mac) on the link and choose “Save link as” to direct your browser to save the file to your local hard drive.

The downloads are a collection of 320kbs MP3 album tracks encoded as separate files and archived as a single Zip archive file.

Here’s the steps to follow:
Step 1. Download the files to your computer (not a mobile device). When you are done you should have a series of Zip archives which can be expanded by double-clicking on them (presuming your Windows operating system has not been modified so that some other application opens Zip files by default).

Step 2. Drag the resulting folders with the MP3 tracks onto iTunes and let the software do the rest. If you are using some other MP3 media management system follow the steps required for your specific software.

Step 3. iTunes can then be used to manage the files onto your iPod, iPod Touch or iPhone.

My password is not working. I reset it and it still does not work. What’s going on?
We use a cookie (for those who don’t know, this is a tiny file that keeps an small chunk of data on your computer that websites can read and know if you are logged in and other stuff too) to keep track of your login info. Sometimes browsers get set to be extra cautious and they can block cookies unless you set an exception to allow a particular site to use cookies with your browser.

With Firefox you will find this under the preferences on the Mac and with tools on Windows. IE is similar, and so is Safari. You might find your cookies handling settings under privacy controls or under Security, depending on what browser you are using. You can check these settings by looking at your Privacy of Security settings and seeing how you have your cookies usage set.

Will you offer FLAC or some other lossless version of your products?
In a word, no. In a just world, we could be more accommodating. There are still too many people who don’t have access to high speed, and downloading a 10 hour series is a real chore. Plus the cost for storage is more than we can handle right now. If things improve financially, like someone gives us a nice donation, we may reconsider it sometime in the future. We’d like to offer the best, but right now, that’s not possible.



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